Hiring Business Management Consultant Services

Although senior management in most companies may feel that business management consulting is a way of displaying inadequacies in the running of a business, such a step can boost sales growth. Most of the renowned brands in the world at some point invest in consultancy services so as to better productivity and introduce new ideas to their operations.

A consultant’s Perspective

Small and mid-sized companies have various teams of management that have limited time, resources, and energies that should be channeled towards the core aspects of the business at all times. Because of being so close and dear to the day-to-day running of their businesses, some management teams may become blind to some of the logistical issues such as workload analysis that are just happening right in front of their noses. As a good manager, you should consider business management consulting services so as to get an outsider’s perspective about business performance improvement. The consultant experts from an outside consultant firm may spot some of the problems that are holding your business back from performing optimally. This is a problem that often holds back family-held businesses because some family members may not be able to openly explore other ideas of boosting production, especially when the head of the family is the CEO. Sometimes, a consultant can help greatly in solving inter-familial wrangles that might be dragging your business through consultations because he or she is an outsider who doesn’t have any biased opinion. For instance, it’s not easy to dismiss a family member who is performing dismally or reckless due to tight family ties. A business management consultant will address various logistics about your business without fear of reprisals.

Addressing Short-term objectives

Most companies have major goals or objectives to achieve within stipulated timelines and all employees of the company are focused on achieving their various targets in their different departments. Rearranging such structures to execute certain short-term projects such as workload analysis and reviews on a periodic basis can hinder the overall performance of certain employees. You don’t have to reassign duties in order to achieve short-term utilization analysis projects in your business, when you have the option of hiring consultants. In fact, adding some tasks to your employees may be costly because some employees may lack the necessary skillset to execute those tasks or may simply get annoyed and perform poorly. Reorganizing, rescheduling, and retraining employees to perform certain tasks that they’re not used to doing is time-consuming and costly as compared to implementation consultant who are experts in those particular areas.

Leveraging on new skill sets

Most quality management consultants have worked in various environments and dealt with a wide range of people in their practice. In other words, they have a better understanding of the dynamics in business trends, strategies, and methodologies. They understand the ever-changing environments in their various areas of specialization, and leveraging on that skill sets will dramatically boost your productivity. Learn more information at the Carpedia website.


Staying Ahead Of the Curve with the Latest Help Desk Trends

Today’s IT help desks are experiencing a remarkable shift in the way technologies are developed, implemented, and consumed. IT helpdesk software and applications are evolving faster than ever before, with myriad cloud-based solutions emerging to replace the dull on-promise solutions of the past generations. Every organization need to be more alert and ready to meet the dynamic expectations of the new generation tech savvy customers. To stay ahead of the curve, therefore, your organization should be updated with current IT helpdesk trends, including:

Multi-Chanel servicing

In the 1980’s, only two channels of communication existed: face-to-face and phone. Today, however, things are different and your organization must be ready to handle chats, emails, apps, and texts among other ways that customers use to communicate. Although the cost of keeping up with technology is on the exponential rise, your organization must be ready to invest in a few helpdesk software trends to avoid customer frustration.

Enhancing customer experience via predictive and personalized technology

Today, remote support software will not sufficiently enhance your customers’ experience unless it is personalized and predictive. Customers are more pleased when they can call your organization about an issue and your system recognize them and anticipates the enquiry. In a nutshell, helpdesk technologies that make customer experience flawless and faster will be the norm.

More Customized apps

Your organization should invest in customized apps that make it easier to track its customers’ purchase patterns, channel activities, and communication patterns. Such apps can also be used in promoting new product offerings and other incentives to a company’s loyal customers. You need to keep all customer experience related information up-to-date by incorporating engaging and innovative features to keep your tech savvy clients interested.

Leveraging on self-service portals

There is no need for customers to wait to talk to your customer care or agents. Many users continue to embrace self-support services that help them solve their concerns by themselves. Self-service portals offer online communities a wide range of knowledge bases, forums, and FAQs, ensuring timely support. So implementing this new trend will not only allow your organization to enhance its customers experience but will also go a long way in saving time for your company and your customers.

Bottom Line

By and large, when it comes to enhancing customers’ experience with helpdesk or remote support software, user’s expectations cannot be left behind. The new generation of tech users expect the latest and the most convenient technologies, including mobile compatibility. This necessitates adoption of continually evolving portfolio of helpdesk technologies and apps that your organization must support while being empathetic and responsive—all without increasing your operational costs.


How To Keep Your Files Organized For Tax Season

As a business owner, it is critical that you keep all of your paperwork in good order so that you can find it when needed. This is especially true when it comes to documents that you will need for tax season. While having a chartered accountant is a good first step toward making tax season easier, there are other measures that can be taken to help businesses keep files organized.

Use a Digital Accounting Software Program

Computer programs can help you organize all of your accounts receivable, accounts payable and other financial information. This makes it easy to know how much in payroll tax you withheld from employees, how many outstanding invoices are left unpaid and how much the company makes each month or quarter. Having this information at your disposal means that you can justify taking a deduction or clearly explain to the tax authorities why you took a loss in the previous fiscal year.

Have Dedicated Personnel Oversee Important Files

A dedicated employee or small group of employees should be tasked with keeping important files organized at all times. Whether this is through a formal accounting department or a collection of employees with strong organizational skills, you can rest easier knowing that your important information is being sorted and organized in a clear and concise manner.

Don’t Be Afraid to Throw Out Outdated Paperwork

You don’t need to keep everything that your company has done on file forever. For instance, an invoice that has been paid in full can generally be thrown out after a few months or put in a digital file for storage. Paperwork related to employees who have been gone for years can generally be removed without consequence. If you have any questions as to whether you should keep a document, you can contact an attorney or talk to a tax agent.

Color Coding Can Help You Stay Organized

Creating invoices on green paper while using red paper for expense reports may make it easier to tell the difference between the two at tax time. Additional colors can be used to differentiate other documents that you may need when sending information to your accounting firm. Using a color system or a similar method of organization reduces the odds that you throw something away or misplace it before you file your taxes.

You never want to lose an important document prior to tax season. Even though you may be able to recreate it or get another copy, this could delay your ability to file, increase the odds of an audit or reduce the odds that your business gets a discount that it is legally entitled to.


Business Shipping: Arrive On Time With Customs Brokers

The Government of Canada recently designated the Niagara Foreign Trade Zone (FTZ) Point. This serves 12 municipalities east of Hamilton to the US border. To continue developing the business climate nation-wide, it’s important to drive innovation and investment by opening up to international markets. Importers traditionally rely on customs brokers to document and clear their goods through customs.

Import process

Nearly 230,000 importers deal with the CBSA (Canada Border Services Agency) annually. Given the volume of shipments, most of these rely on the services of a licensed customs broker to get shipments cleared. For every transaction, critical business information such as country of origin, destination, tariff class, routing, and intended use must be provided.

Big data

For many importers that’s only part of the story. Customs brokers are now helping businesses to incorporate this data into business intelligence that can be used to help companies develop new product lines, new markets and global trends, as well as reduce costs.


There’s also been improvement in the integration of automated shipping and processing services that let brokers handle shipments 24/7 at key channels along the US-Canadian border. Automation allows licensed and experienced brokers to minimize release waits, secure paperwork, and determine the proper tariffs and weights to expedite processing. Automation also helps the flow of information regarding Canadian customs guidelines. It’s crucial to keep up with changing regulatory and security requirements to keep shipments moving.

The PARS system

The PARS (Pre-arrival Review System) allows brokers to request customs clearance to Canada with minimum information before their goods even arrive. This process speeds up releases and inspection referrals through the use of a PARS tracking number. A computerized PARS checker can be used to reference status on each shipment. Often a package that meets all the requisite guidelines can be released within minutes.

Brokers and importers using PARS must attach a label to a bill of lading or invoice with the bar-coded PARS information, which include the word “PARS”, the alpha-numeric carrier code assigned by the CBSA, and a sequential tracking number. The CBSA agents use hand-held scanners to scan the label into the system at the point of entry. If the shipment has been pre-approved, it’s quickly released for entry into Canada; otherwise further inspection – and delays – are necessary before the shipment is released.

Using a licensed customs broker is a highly recommended practice for any business importing product or raw materials. An experienced and properly equipped broker can use their resources to meet regulations and dramatically improve and shorten the process – saving money and headaches.


5 Ways Incentive Travel Programs Can Help Boosts Company Performance

Research by International Society of Performance Improvement finds out that incentive programs may increase company performance by as much as 44 percent. The survey proves that organizations in Canada frustrated by poor performance should consider corporate travel and non-monetary rewards as a way of motivating the staff. Motivation programs may include incentive travel packages.

One successful tool your company can use to improve employee performance is to provide incentive trips. While many companies in Canada use the monetary reward, corporate travel is great as your workers will remember the incentive travel packages for a long time than the money.

Incentive Programs Increase Interest in Work

When the company selects, implements, and monitors the incentive travel packages, more interest in work follows, says the International Society of Performance Improvement. Incentive programs can increase “thinking smarter,” by 26 percent and the desire to achieve a goal by 27 percent.

Incentive Travel can Attract Quality Employees

Organizations in Canada that offer regular incentive travel packages are more likely to attract and retain high-quality staff. In Canada, companies that offer incentive travel programs have leisure departments with experts who create and design memorable outdoor trips to various fun-filled destinations. The aim of the corporate travel is to give you a budget-friendly trip for employees and to make the workers your long-term business partners.

Boost Workers Morale

Using incentive programs will improve employee morale and create a more united company team. Irrespective of the workers’ rank, the incentive program, must inspire and encourage the workers to imagine new goals and aim at new horizons.

Enhance Your Company Staff Loyalty

Incentives are always a great way for the company to recognize the staff and motivate people to achieve better results. As an entrepreneur, you will need to invest in your employees and clients as the most valuable resource.

Your workers and customers will want to feel that you care. Your incentive can help to increase sales, plan for the monthly, quarterly or annual goals. In partnership with corporate event planners, you can organize a memorable trip to plan your travel, destination, and leisure activities. The most important thing is to remember that the aim of the trip is to provide an unforgettable experience and foster the workers excellence. You should ask the corporate travel organizer to choose a venue that brings teams together, ignites action, and promotes future company success.

Unify Your Team

To reward your workers, business partners, or distributors for achieving the sales targets products, corporate event planners can bring together your teammates at a fun-filled hotel or outdoor destination. The unity of your business partners through an incentive program will increase productivity and facilitate a better coordination of your business in future.



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Shipping Time: How to Save On Your Shipping Costs

Whether you’re trying to make a little bit of extra money on eBay or you’re running your own full-time business, shipping costs can eat into your profits. Even people who just want to ship Mother’s day presents in other provinces can find themselves frustrated over how much the process costs. Shipping company doesn’t have to be this monster that eats away your budget, however. With some smart shopping and a little preparation, you can bring your shipping costs down.

Know Your Options

Too many people, including business owners, let the post office decide how they will ship their packages. The USPS exists in a funny sort of purgatory between government agency and private business. While they are supposed to be run on a revenue-neutral basis, they are still more interested in upselling consumers than finding them the best possible price. Do your own research. For some, UPS may be cheaper under certain circumstances. For others, FedEx shipping  may provide the perfect balance of cost and efficiency. And for many, the U.S. Postal Service will be just fine. Find the shipping company that matches your needs and then find the services they offer that will keep your shipping costs low.

Avoid Professional Labels

Unless you’re a business that depends on making the most professional impression possible, there’s little need to spend extra money on those sticky address labels. You can make your own with a printer and a computer, saving quite a bit of money in the process. Just tape each label to the box and you’ll be fine. If you’re returning online purchases or shipping through eBay, you can often print a label online and use that.
Give Yourself Some Time

This is a good tip both for people who want to save on their own shipping costs and those who want to reduce the costs of their online purchases. Don’t procrastinate. The sooner you order something, the more you can save on shipping. Think about it. How many times have you been forced to buy expensive shipping for Christmas presents? You know when the holiday is, so don’t wait until the last minute to get your stuff in the mail. By mailing early, you’ll also avoid the crush of holiday shipping traffic, making it much more likely that your shipment will find its destination in time.

Know Your Postage

For people or businesses that ship in high quantities, a postage meter may make sense. You’re not going to make back your investment if you’re only shipping a few packages a year, but high-volume shippers can really save on postage if they have one handy. This is especially true if you’re not keen on heading to your shipping provider in person every time you want to send a package. Pitney Bowes estimates small business owners can save as much as 20 percent every year on postage with one of these meters. While this piece of advice could be approached skeptically considering the source, business owners who tend to over-stamp their packages to avoid inconvenience can undoubtedly save some money.


No Businesses Are Too Small for Data Security

Small businesses play an important role in the chain of economic relationships involving public and private companies. Bigger and more established corporations have seen fit to outsource key components of their operations to smaller and more nimble businesses to increase operational efficiencies. As players in a vast commercial market, small companies have to follow the same guidelines as the big players when it comes to critical aspects such as information security.

Before electronic storage became the industry standard, security shredding of records containing classified information was sufficient to minimize the risk of information falling in the wrong hands. Mobile communication and wireless technology are game changers because they complicated the task of securing data exchanged and stored electronically.


Why Small Businesses Should Care About Data Security

As a crucial cog in the economic machinery, small businesses need to pay close attention to securing information, especially high-value data that may impact competitive edge and reduce profitability. Businesses that depend on each other to fulfill certain parts of their operations will have to share confidential information. Big corporations, because of the extent of their exposure and liability, are at the forefront of efforts to improve security protocols through advanced encryption software and use of holographic passcodes, to mention a few proactive measures.

However, some small businesses have taken a more casual approach to data security, believing that they are too small to be targets of hackers and fraudsters. This is not a constructive attitude for small businesses who are partnering with the big boys, no matter how small their roles are in the flow chart.

In a world that runs on information, data protection is as much an operational strategy as it is a fiduciary obligation. Once a business becomes privy to information shared by another in the course of their dealings, it is understood, if not mandated, that both entities observe confidentiality of information. This includes any type of unauthorized disclosure and preventing access by any parties not authorized to do so.

Hackers have realized that a convenient back door to a company’s secure operations reside in third party links. These links may include suppliers, outsourced contractors and other service providers. Hackers have targeted small businesses in increasing numbers to access information related to their big clients. Failure to implement effective security protocols are exploited by savvy cyber crooks to gain information that can be turned into profits.


Consequences of a Security Breach

Failure to implement data security measures will compromise information and business relationships. Consequences may include termination of lucrative contracts, loss of potential business due to credibility issues and public relations headaches. A data breach can also lead to lawsuits by affected parties, investigations by government agencies and substantial fines.

For small companies who partner with big business clients, a security breach will have far-reaching effects that may affect their viability and business reputation.

In a competitive environment, access to high-value data can mean getting an edge on the competition. For this reason, hackers are constantly trying to exploit security loopholes to give themselves a backdoor access to a treasure trove of confidential data.


Information Security for Small Businesses

The first line of defense for small businesses would be adequate password protection for data-rich files. New applications have made it possible to use biometric devices including fingerprint scanners and retina readers. Touch screen interfaces allow for picture passwords requiring pre-set gestures to unlock a file or application software.

Internet-based transactions necessitate several levels of security. A system of verification should be in place so that only qualified transactions are fulfilled. Cloud computing has expanded the possibilities for web-based operations, but it has also added another area of vulnerability that can be mitigated with the use of

Additionally, small businesses need to establish a secure workflow so that only authorized personnel can have access to sensitive information. Encryption should be used for digital data exchanges.

The other side of the data security equation is proper disposal of unnecessary files. Best practices call for on-site security shredding of hard copies, DVDs, flash drives and other storage devices containing restricted information. Where on-site shredding is not feasible, radio-tagging files slated for destruction will add some measure of security to the process.


Information Security is a Mandate

When it comes to data security, small businesses need to do their part to make sure that sensitive data collected from customers and clients are managed properly to prevent a security breach. Malicious intrusion into secure files will compromise the information, expose clients to fraud and affect operations and profitability.